Frequently Asked Questions
Everything you need to know about shopping with Merwave.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Do you offer international shipping?
Yes, Merwave ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products sustainably sourced?
Quality and ethics are our top priorities. We partner with certified suppliers to ensure that our materials are responsibly sourced and environmentally friendly.
Can I change or cancel my order after it's placed?
We process orders quickly, but we will do our best to accommodate changes if you contact us within 1 hour of placing your order.